Refund Policy

At Madhok Foundation, we value your trust and support. This Refund Policy outlines the circumstances under which refunds may be provided for donations made to our organization.

Madhok Foundation follows a strict policy of accepting donations only for the purposes they are intended. We ensure that every donation is used transparently and accountably for the betterment of our beneficiaries.

Refunds are considered on a case-by-case basis in the following circumstances:

• Duplicate/Inadvertent Donations: If you have accidentally made a duplicate donation or donated an incorrect amount, we will work with you to rectify the situation.
• Unauthorized Transactions: If an unauthorized transaction has been made using your payment method.

To request a refund, please follow these steps:

1. Contact Us: Send an email to madhokf@gmail.com with the subject line "Refund Request".
2. Provide Details: Include the following information in your request:
   • Your full name
   • Donation amount and date
   • Transaction ID (if available)
   • Reason for refund request
   • Contact information (email and phone number)
3. Verification: Our team will verify the donation details and the reason for the refund request.
4. Processing: If approved, the refund will be processed within 10-15 business days from the date of verification.

• Refunds will be processed using the same payment method used for the original donation.
• Processing fees: Any transaction fees charged by payment gateways or banks may be deducted from the refund amount.
• Partial Refunds: In some cases, partial refunds may be considered based on the specific circumstances.
• Timely Requests: Please submit refund requests within 24 hours of the donation time for quicker processing.
• No Refund Scenarios: Donations made for specific projects that have already been implemented may not be eligible for refunds.

If you are not satisfied with the resolution of your refund request, you may escalate the matter to our management team. Please send an email to madhokf@gmail.com with "Escalation: Refund Request" in the subject line, and our team will review your case at the highest level.